Solution
Helpdesk&Support
Ticketing, a knowledge base and client messaging that keep support organised and on time.
From £3,500Indicative. Every project is quoted to scope.
Fixed-price packages
Packages.
Clear, fixed starting prices. Pick a package or ask us to quote to your exact scope.
We build support systems that combine ticketing, a searchable knowledge base and client messaging in one place. Service levels are tracked so nothing is missed and response times stay honest.
What we do
Ticketing
We build a ticketing system that captures, routes and tracks every request through to resolution.
Knowledge base
We create a searchable knowledge base so clients and staff can find answers without raising a ticket.
Messaging and SLAs
We add client messaging and service level tracking so conversations stay in context and deadlines are met.
Where it fits
Use cases.
Unified ticketing
Every request becomes a tracked ticket with an owner, status and history. Nothing gets lost between a shared inbox and someone's memory.
Self-serve knowledge base
Publish articles that answer common questions so customers can help themselves at any hour. Fewer repeat questions reach your team, freeing them for the harder ones.
SLA tracking
Set response and resolution targets and see at a glance what is at risk. The system escalates before a deadline is missed rather than after.
Capabilities
Everything it covers.
- Ticketing with ownership and status
- Shared queues and assignment rules
- Searchable knowledge base
- Client messaging in one thread per issue
- SLA targets with escalation
- Canned replies for common answers
- Reporting on volume and response times
- Email and chat intake in one place
Typical timeline
A working helpdesk with ticketing and a knowledge base usually takes 4 to 8 weeks, depending on intake channels and SLA rules.
How scope works
We shape queues, SLAs and article structure around how your team already supports customers. Additional channels can be added in later phases once the core is bedded in.
From £3,500
How we work
Four steps, no surprises.
Scope
We map the goal, the constraints and the risks, and agree a fixed brief before anything starts.
Design
Interfaces, architecture and the plan, reviewed with you before a line of code is written.
Build
Type-safe, tested delivery in short increments you can see and steer.
Launch & care
We ship, hand over everything, and keep it running if you want us to.
What you get
Deliverables
- Ticket management system
- Searchable knowledge base
- Client messaging channel
- SLA tracking and alerts
- Support performance reporting
Tools & technology
- Tickets
- Knowledge base
- Messaging
- SLAs
Outcomes
What you can expect.
Every request is tracked to a named owner
Customers resolve common questions without waiting for a reply
Response commitments are visible and easier to meet
Support workload and trends become measurable
Questions
Good to know.
How long does Helpdesk & Support take?
Timelines depend on scope. Most engagements run from a few weeks to a few months, and you get a firm estimate after a short scoping call.
How is it priced?
From £3,500 is an indicative starting point. Every project is quoted to the scope we agree, with no surprises later.
Do we own what you build?
Yes. You own the source code, the design files and the accounts. There is no lock-in.
Do you maintain it after launch?
We can. Hosting, monitoring and updates are available as an ongoing plan, or we hand over cleanly to your team.
Related products